SMS Messaging Program

How Homewise Connect uses SMS messaging, and how to opt in, stop, or get help.

1. Program description

Homewise Connect (homewise-connect.com) is a lead distribution platform for home-service businesses in the United States. We send SMS to two groups of people, both of whom give us their mobile number directly:

We do not send marketing messages, we do not message purchased or rented lists, and we do not message anyone who has not given us their number themselves.

2. How end users opt in (Call to Action)

Providers. A provider creates an account at homewise-connect.com or in the Homewise Connect mobile app. At the last onboarding step they enter their mobile number. Login codes and security notices are user-initiated: a code is sent only when the provider signs in or asks for a password reset, so no opt-in is required. The line under the phone field says so:

We will use your mobile number to text you login codes and security notices. Msg & data rates may apply. Reply HELP for help.

Recurring alerts (new job requests, low balance) are a separate, optional and unchecked box right below that line. Signup completes with or without it:

Also text me new job requests in my area and low-balance alerts (optional). Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Homewise Connect onboarding screen: the mobile phone number field, the SMS consent disclosure, and the consent checkbox.
The final onboarding step: the phone field, the login-code line under it, the optional unchecked SMS alerts box, and the separate Terms of Use checkbox. The provider audience is Brazilian, so the screen is in Portuguese; the English text quoted above is the exact equivalent.

Consent is never a condition of purchase or of creating an account. The same alerts can be turned on or off at any time in Profile → Notifications, where each message type has its own toggle.

Homeowners. A homeowner requests a service at homewise-connect.com/get-started (or through a Facebook lead form). Under the phone field there is an optional, unchecked box labeled “Text me updates about this request”, with a Details link beside it that opens the full disclosure below (texts can also be turned on from there). The request is submitted with or without it, and we only text a homeowner who opted in:

Text me updates about this request (optional): confirmation, when a pro accepts, and one feedback request. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Homewise Connect service request form: the phone number field with the optional SMS box and its Details link under it.
The contact step of the service request form: the phone field, and under it the optional SMS box with the Details link that opens the disclosure quoted above.
The Details sheet of the service request form: the full SMS disclosure and a button to turn texts on.
What Details opens: the disclosure quoted above, word for word, with a button to turn texts on.

3. Message frequency

Message frequency varies and depends on the user's own activity: login codes are sent only when the user logs in, and job-request alerts are sent only when a matching request appears in the area the user selected. Providers typically receive between 0 and 10 messages per month. Homeowners receive up to three messages per request they submitted.

4. Cost

Homewise Connect does not charge for SMS. Message and data rates may apply from your mobile carrier.

5. How to stop receiving messages (STOP)

Reply STOP to any message to be unsubscribed immediately. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT. You will receive one final confirmation and no further messages from that number. Reply START to resubscribe. Providers can also turn individual message categories off at any time in Profile → Notifications, or switch their login codes to email.

6. How to get help (HELP)

Reply HELP (or INFO) to any message, email us at [email protected], or visit our support page. We reply within 2 business days.

7. Privacy

Mobile opt-in data and consent are never shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. Phone numbers collected for messaging are used only to deliver the messages described on this page. Full details in our Privacy Policy and Terms of Use.