SMS Messaging Program

How Homewise Connect uses SMS messaging, and how to opt in, stop, or get help.

1. Program description

Homewise Connect (homewise-connect.com) is a lead distribution platform for home-service businesses in the United States. We send SMS to two groups of people, both of whom give us their mobile number directly:

We do not send marketing messages, we do not message purchased or rented lists, and we do not message anyone who has not given us their number themselves.

2. How end users opt in (Call to Action)

Providers. A provider creates an account at homewise-connect.com/signup (or in the Homewise Connect mobile app). To finish setup, they enter their mobile number and tick a consent checkbox. The following disclosure is displayed next to the phone number field at that moment:

By creating your account, you agree to receive account-related SMS from Homewise Connect (login codes, security and account notices). Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.

Homewise Connect onboarding screen: the mobile phone number field, the SMS consent disclosure, and the consent checkbox.
The opt-in screen shown at the final step of account onboarding, where the provider enters their mobile number and ticks the consent checkbox. The provider audience is Brazilian, so the screen is in Portuguese; the English text quoted above is the exact equivalent.

Consent is never a condition of purchase. Recurring alerts (new lead, low credit) are a second, separate opt-in: they are off by default and only start after the provider explicitly enables that category in Profile → Notifications, where each message type has its own on/off toggle and can be turned off again at any time.

Customers. A customer enters their phone number on a service request form (our website or a Facebook lead form) and agrees to be contacted about the service they requested. That agreement covers the single feedback SMS we send once the job is completed.

3. Message frequency

Message frequency varies and depends on the user's own activity: login codes are sent only when the user logs in, and job-request alerts are sent only when a matching request appears in the area the user selected. Providers typically receive between 0 and 10 messages per month. Customers receive one feedback message per completed service.

4. Cost

Homewise Connect does not charge for SMS. Message and data rates may apply from your mobile carrier.

5. How to stop receiving messages (STOP)

Reply STOP to any message to be unsubscribed immediately. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT. You will receive one final confirmation and no further messages from that number. Reply START to resubscribe. Providers can also turn individual message categories off at any time in Profile → Notifications, or switch their login codes to email.

6. How to get help (HELP)

Reply HELP (or INFO) to any message, email us at [email protected], or visit our support page. We reply within 2 business days.

7. Privacy

Mobile opt-in data and consent are never shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. Phone numbers collected for messaging are used only to deliver the messages described on this page. Full details in our Privacy Policy and Terms of Use.