Terms of Use

Last updated: September 24, 2026

These Terms govern the use of the Homewise Connect app and website by service providers. By creating an account and/or using the platform, you agree to these Terms. If you do not agree, do not use the platform.

1. About the service

Homewise operates a residential lead distribution platform in the United States. Homewise is not a party to the service contract between the provider and the end customer - we are only the channel that delivers the contact. Responsibility for the service performed, its quality, payment, and labor, tax and regulatory matters lies exclusively with the provider.

2. Eligibility, registration and approval

You must be at least 18 years old and act on behalf of a real service business. You create your own account on the website or in the app, with email and password or with a Google or Apple account, and then complete registration: your profile, the services you offer, your base address and your coverage radius. Homewise may also pre-register a provider on request; the same registration steps apply.

After registration is complete, your account waits for Homewise approval before you can see or claim any lead. Approval is at our discretion, may take some time, and we may ask for evidence that your business is real and licensed where the law requires it. We may decline an account without being obliged to state a reason.

The provider is responsible for: (a) supplying true, up-to-date information; (b) keeping their password and account credentials confidential; (c) any activity under their account. If you suspect unauthorized use, contact support immediately.

3. Credits

Credits are the internal unit used to release a lead's contact information. They are a prepaid right of access to leads: credits are not money, have no cash value, cannot be transferred to another account, and cannot be exchanged for cash.

Your balance is made of two kinds of credit, and the app shows each one separately:

• Plan credits - granted by a weekly or monthly subscription. They are temporary and are governed by section 4.
• Extra credits - one-time packs you buy (section 5) and any credits Homewise grants you directly (section 6). They do not expire and are governed by sections 5 and 6.

When you claim a lead, plan credits are always spent first, and extra credits are only used for whatever the plan credits do not cover.

4. Plans and plan credits

A plan is a weekly or monthly subscription charged through Stripe. It renews automatically on the billing interval shown when you subscribe, until you cancel it. Each time a billing cycle is paid, we set your plan-credit balance to the number of credits included in your plan (less any negative balance being settled, see section 6).

4.1. Automatic renewal and how to cancel

This is a recurring charge, and it continues until you stop it. Before you pay, the checkout page shows the price, the billing interval and the credits included. After that, the same amount is charged to the same payment method at the start of every interval, with no further action from you and no new confirmation, until the subscription is canceled. We tell you before a new price applies to your subscription (section 9).

You can cancel by yourself, at any time, in the app. Cancellation lives on the same Credits screen where you subscribed: open your plan and choose to cancel. It takes a confirmation and nothing else - no phone call, no email, no support ticket, no waiting for business hours. Canceling is always at least as easy as subscribing was.

Plan credits do not accumulate. Each cycle's grant replaces your plan-credit balance, it is not added to it: any plan credits you did not use in a cycle are lost when the next cycle begins.

Plan credits are only granted while the subscription is active and paid. If a renewal payment fails, no new plan credits are granted; the credits from the cycle already paid stay in your account until that cycle ends, and you can fix your payment method to resume renewals.

When you cancel a plan:

• The cancellation takes effect at the end of the cycle you already paid for.
• Until that date you keep your plan access and your remaining plan credits.
• On that date, your plan credits are set to zero and no further charge is made.
• Your extra credits are not affected - they stay in your account and do not expire.
• You can resume the subscription at any time before the cycle ends.

If you switch plans mid-cycle, an upgrade adds the difference between the two allotments to your plan credits right away, which is what the prorated charge pays for; your plan-credit balance never exceeds the new plan's allotment, and the full allotment is granted at the next renewal. A downgrade never takes away credits you already paid for: you keep your current balance until the cycle resets, and the new, smaller allotment applies from the next renewal.

5. Extra credit packs

Credit packs are a top-up for an active plan, so buying one requires an active subscription. Once bought, the credits are yours: they do not expire, are not reset by a renewal, and survive the cancellation of the plan that let you buy them. They remain available until you spend them or your account is closed. Spending them never requires a plan - see section 7.

All payments (plans and packs) are processed by Stripe. Homewise does not receive or store your card number. On mobile, payment always opens in your device's browser, outside the app.

6. Credits granted or removed by Homewise

Homewise may add credits to your account manually - for example as compensation for a problem, as part of a promotion or trial, or to correct a billing error. Manual credits behave like extra credits: they do not expire and they are not reset by a plan renewal.

Homewise may also remove credits from your account, in the same manual way, when there is a legitimate reason to do so - to reverse credits granted in error or duplicated, to reverse a purchase that was charged back, disputed or refunded to your card, to correct a technical failure that credited you more than you paid for, or to withdraw credits obtained through fraud or a breach of these Terms.

Every manual addition or removal is recorded with the reason and appears in your credit history in the app, so you can always see what changed and why. Credits granted by Homewise are a courtesy, are not a purchase, and never entitle you to a payment in money.

If a purchase is refunded to your card after you already spent the credits it bought, your balance can become negative. While it is negative you cannot claim leads. The deficit is settled automatically against the next credits you receive, from a plan renewal, a credit pack or a manual grant, and only the remainder is added to your balance.

7. Claiming a lead

Each lead admits up to 3 providers. The cost in credits varies by service type and is always shown before you confirm; the cost displayed at that moment is the cost charged. Costs may change over time, and a change never affects a lead you already claimed.

Claiming requires an approved account and enough credits, from any source. An active plan is not required to claim a lead if you have credits available.

Leads have a limited lifetime and stop being claimable when they expire, when the three slots are taken, or when Homewise removes them from the market. Claiming releases the customer's contact information immediately, which is why it is charged at that moment.

7.1. Your first lead is free

The first time a subscription invoice of yours is paid, we put one free lead in your account: your next claim costs zero credits. It is one per provider, ever - not one per subscription - and a provider who already had it through an earlier trial does not get it again. It has no cash value and is never paid out in money. If you successfully contest the lead you spent it on, you get the free lead back, not credits (section 8).

7.2. Auto-claim: optional, and only if you turn it on

Auto-claim is an extra feature you choose. It is off unless you turn it on. If you never turn it on, nothing in this section applies to you: no lead is ever claimed in your name, and no credit ever leaves your balance without you tapping to claim it yourself. That is the default for every account, from the day it is created.

It is also not offered to everybody. We enable it for specific service types only - the ones where the homeowner chooses a professional straight from their request page. If your service is not one of them, the option does not appear in your app at all.

You turn it on, and off, yourself: in the app, under your profile, on the auto-claim screen. Turning it off takes effect immediately, costs nothing, and can be done as many times as you want. We never turn it on for you.

What you are agreeing to while it is on. This is the part that matters, so we spell it out: you are giving us standing permission to claim a lead in your name and debit the credits from your balance, without asking you first, one lead at a time. You give that permission once, on that screen, and it stands until you withdraw it. In exchange, the limits below are ours to respect:

• Only a real homeowner can trigger it. Someone who submitted a request is shown a short list of matching professionals and picks one. If they pick you, the lead is claimed for you at that moment, at the normal cost for that service type, and your contact details are released to them. We never claim a lead for you on our own initiative.
• Every rule of a claim you make yourself applies unchanged: the same cost, the same three-provider limit, the same right to contest it (section 8).
• You set a daily ceiling on how many of these we may make for you, and we never exceed it. A claim is never made when your balance does not cover it.
• You are notified every single time, and the claim shows up in your list of leads like any other, with the debit in your credit history.

8. Contesting a lead

If a lead you claimed turns out to be invalid - wrong or unreachable contact, a service we do not cover, a duplicate, or a request that was never real - you can contest it in the app and ask for your credits back.

• The contestation must be filed within the window shown in the app, counted from the moment you claimed the lead. After that the option is no longer available.
• Each claimed lead can be contested only once.
• A lead you marked as Closed (won) cannot be contested: by reporting that you closed the job you confirm the lead was valid.
• Losing the job to another provider is not grounds for contestation. Every lead is offered to up to 3 providers (section 7); the credits pay for the customer's contact, not for winning the job.
• You choose a reason and can describe what happened in your own words.
• A Homewise team member reviews it and decides. We are not obliged to approve a contestation, and the decision - approved or rejected - always comes back to you with an answer.
• If it is approved, what you spent comes back as what you spent. Credits return to your extra-credit balance, which does not expire, even if you originally paid with plan credits; a lead you claimed with your free first lead (section 7.1) gives that free lead back instead, since no credits ever left your balance. Either way the lead stays in your history marked as contested and you cannot claim it again.
• If it is rejected, you receive the reason and the credits stay spent.

9. Payments and refunds

Contesting a lead returns credits, not money. Payments for plans and credit packs are non-refundable, except where applicable law requires otherwise or in documented cases of serious platform failure, at Homewise's discretion. Canceling a plan stops future charges; it does not refund cycles already paid.

We may change plan prices and credit-pack prices. A change never affects a cycle you have already paid for, and we will tell you before a new price applies to your subscription.

10. Lead status

After claiming a lead, the provider updates its status manually (In contact, Quote sent, Visit scheduled, Closed, Lost). There is no automated verification. The provider agrees to keep the status updated in good faith - false information can lead to account suspension.

11. Notifications and SMS messaging program

The app sends push notifications and transactional emails that are operationally necessary: new leads in your area, support messages, verification codes, low balance, expiry alerts. You can turn each optional category off under Profile → Notifications.

11.1. Homewise Connect SMS messaging program

Program name: Homewise Connect SMS. Sender: Home Wise Connect LLC, operating as Homewise Connect.

Description. Service providers who completed account onboarding receive one-time login codes, security alerts (for example, a password change), alerts when a new job request matches their service area, and low-credit alerts. Homeowners who submitted a service request receive, for that request only, a confirmation with a link to track its status, a notice when a local pro accepts the request, and a single feedback request after the service is completed. We send no marketing or promotional SMS.

Consent. Accepting these Terms does not by itself opt you in to SMS. Consent is collected separately, at the moment you enter your mobile number, through the consent disclosure at the phone field (providers: the final onboarding step, shown under the field; homeowners: the service request form, opened by the Details link beside the optional SMS box). Consent is never a condition of purchase. The recurring provider alerts (new job request, low credit) are off by default and start only after you enable that category under Profile → Notifications.

Message frequency varies and depends on your own activity. Providers typically receive between 0 and 10 messages per month; homeowners receive up to three messages per request they submitted.

Message and data rates may apply. Homewise Connect does not charge for SMS; your mobile carrier may.

Opt out. Reply STOP to any message to unsubscribe at any time (we also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT). You will receive one final confirmation and no further messages from that number. Reply START to resubscribe. Providers can also turn individual categories off under Profile → Notifications.

Help. Reply HELP (or INFO) to any message, email [email protected], or visit homewise-connect.com/legal/support. We reply within 2 business days.

Privacy. Mobile opt-in data and consent are never shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. Phone numbers collected for messaging are used only to deliver the messages described here. See the Privacy Policy. The full program, with the exact consent wording and screenshots of the opt-in screens, is on the SMS messaging program page. Carriers are not liable for delayed or undelivered messages.

12. Acceptable use

You agree not to:

• Share your account with third parties.
• Leak, sell or redistribute lead data you received. The data is for your own business contact exclusively.
• Try to circumvent limits, automate claims or scrape the platform.
• File contestations in bad faith to recover credits for leads you actually worked.
• Harass end customers or other providers.
• Use the platform for illegal activities.

13. Suspension, termination and account deletion

We may suspend or terminate your account at any time in case of violation of these Terms, fraud, or risk to the operation. The provider can also close their account directly in the app at any time (Profile → Delete my account).

Closing an account cancels any active subscription immediately, so no further charge is made. What happens to a remaining balance depends on who ended the account and why:

• You close it, or we close it because you broke these Terms (fraud, abuse, reselling lead data, contestations in bad faith, or any other breach of section 12): the remaining balance is forfeited, of any kind, and is not refunded in money. Credits are a prepaid right of access, not a deposit (section 3).
• We close or permanently suspend it for our own reasons, with no breach on your side - we leave your market, we discontinue the service, or we simply decide to end the relationship: we refund, in money, the unused extra credits you paid for, at the price you paid for them. Plan credits and credits we granted you as a courtesy are not refunded, because you never paid for them.

A temporary suspension while we investigate something is not a closure: your balance is held, not forfeited, and comes back with the account if the investigation clears you.

14. Limitation of liability

Homewise does not guarantee lead volume, quality or conversion rate. The provider is solely responsible for performing the service, for warranties and for serving the end customer. To the maximum extent permitted by applicable law, Homewise is not liable for lost profits or indirect damages.

15. Privacy

The processing of personal data follows the Privacy Policy, which is an integral part of these Terms.

16. Changes

We may update these Terms from time to time. Every version carries the date at the top of this page, and that date is the version: we record which version you accepted and when, so both of us can tell later what you actually agreed to.

Substantive changes are announced in the app before they take effect. Continued use of the platform after the effective date is your acceptance of the new version, and we record it as such.

17. Disputes between you and Homewise

This section is about disagreements between you and Homewise. It has nothing to do with contesting a lead (section 8), which stays a normal in-app process, and nothing to do with any disagreement between you and a customer.

Talk to us first. Before anything formal, email [email protected] describing the problem and what you want. Most things end here, and we ask for 30 days to try.

Arbitration. If that does not resolve it, you and Homewise agree that the dispute will be settled by binding individual arbitration, administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court. The arbitration is held in the county where you live or remotely, at your choice. Either of us may still bring an individual claim in small-claims court instead.

No class actions. Claims are brought individually. Neither you nor Homewise may bring a claim as a plaintiff or class member in a class, collective or representative action, and the arbitrator may not consolidate claims of different people.

You can say no to this section, and keep your account. Email [email protected] with the subject ARBITRATION OPT-OUT and your account email, within 30 days of first accepting these Terms - or, if you already had an account on September 19, 2026, within 30 days of that date. That is the whole procedure: one email, nothing else. Opting out costs you nothing, changes nothing else about your account, and we will not treat you differently for it. If you opt out, this section 17 does not apply to you and disputes go to the courts named in section 18.

If the class-action waiver above is held unenforceable for a particular claim, that claim goes to court and the rest of this section still applies to every other claim.

18. Governing law

These Terms are governed by the laws of the state of Florida, USA, and any dispute that is not in arbitration belongs to the state or federal courts of Miami-Dade County, Florida.

None of this takes away a protection the law of your own state gives you and does not let you waive. Where the two conflict, that protection wins over this section.

19. Contact

Questions about these Terms: [email protected].